Service rules

Last Updated: 19.01.2024

WORLD WIDE TICKETS – FZCO, company number 25495, registered address DSO-IFZA, Dubai Silicon Oasis, Dubai, UAE, is the owner of Tickets Football, a ticket marketplace connecting Clients, Brokers and Organizers, as well as providing services for purchasing tickets in the name and on behalf of the Client. Before utilizing the Company's services, the Company kindly asks you to review thoroughly these Terms of Service and all other terms or notifications available on the Website.

1. Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

Application refers to the Client’s request in the application form on the Website in the case of a lack of Tickets for any Events, which is recognized as one of the forms of feedback and does not impose any obligations on the Company.

Broker refers to a third-party legal entity or individual that permanently carries out activities related to the intermediary resale of Tickets and package offers.

Company refers to the legal entity WORLD WIDE TICKETS – FZCO, UAE, owner of the Website Tickets Football, a ticket marketplace where the Client can purchase Tickets from Brokers and Organizers, as well as order the Company to purchase Tickets in the name and on behalf of the Client.

Cancellation refers to the deletion of the Order, leading to an automatic transition to free sale status within the automated system. If the Order is not paid within 30 minutes from initiation, it will be automatically cancelled.

Client refers to the competent individual aged 18 or above, possessing the legal capacity to engage in contractual relationships with the Company, Brokers, and Organizers, and expressing the intention, in accordance with the provisions outlined in these Terms, to purchase the Tickets for the Events organized by third parties.

Event refers, but is not limited to, cultural and entertainment activities such as theatrical performances, concerts, exhibitions, festivals, shows, concerts in halls, clubs, or outdoor venues, as well as exhibitions, shows, sports competitions, quests, and any other gathering that permits attendance upon presentation of the Ticket.

Gift Certificate refers to a document that may be purchased by the Client on the Website and entitles the Client to purchase the Ticket for an amount matching the nominal value of the Gift Certificate. The Gift Certificate confirms the advance payment equivalent to the specified amount.

Order refers to the act of the Client placing a request through the Website in accordance with the provisions of these Terms. This request aims to purchase the Ticket for the Event organized by third parties.

Organizer refers to a third-party legal entity or individual directly responsible for coordinating and conducting the specified Event.

Pre-order refers to the Order being in the reservation of the Organizer or the Broker at the time of placing and means that the Ticket will be sent automatically after it becomes available from the Organizer or the Broker, subject to full payment of this Pre-order by the Client.

Terms refer to a public offer from the Company directed to an unlimited number of individuals interested in requesting to purchase Tickets for Events organized by third parties.

Ticket refers to a document that serves as proof, acknowledging the holder's entitlement to attend the Event. The Ticket can be produced in print by the Company when the Order is placed for delivery to the Client and can be generated in electronic form.

Website refers to the Company's website Tickets Football, which serves as a ticket marketplace for Events organized by third parties.

2. Acceptance

2.1. These Terms are a public offer, and upon acceptance of the conditions outlined below, the Client making the acceptance commits to placing the Order and making the payment in accordance with the provisions specified in these Terms. The act of placing the Order and payment is considered an acceptance of these Terms and is deemed equivalent to the formalization of an agreement based on the provisions outlined in the Terms.

2.2. If the Client fails to adhere to the payment terms for the Order placed through the Website, it results in the Cancellation of the Order initiated by the Client.

2.3. The Client can receive the Order placed and paid on the Website at the designated address, which may include delivery through the courier, email or mobile app.

2.4. By using any or all of the Company's services, the Client explicitly acknowledges the following:

2.4.1. The Client has read and comprehended the Terms.

2.4.2. The Client consents to be bound by the Terms.

2.4.3. The Client possesses the legal capacity to agree to the Terms.

2.4.4. The Client agrees that the Website is a ticket marketplace where it is possible to purchase Tickets from Brokers and Organizers, as well as to order the Company to purchase Tickets in the name and on behalf of the Client, and therefore, the refund conditions differ depending on the type of the Ticket. The type of the Ticket purchased by the Client is indicated on the Website when placing the Order.

2.5. The Client must read the Terms carefully. If the Client does not wish to be bound by the Terms or any updates or alterations, the Client may not access or use the Company's services.

3. Updates

3.1. The Company maintains the privilege to revise or amend the Terms periodically at the Company’s exclusive discretion. 

3.2. In the case of such changes, the Company will provide the updated Terms on the Website without any notice, indicating the date of the last update.

3.3. These updated Terms, once posted, will become effective immediately unless specified otherwise. 

3.4. By continuing to use the Company’s services after these updated Terms are published, the Client indicates acceptance of the updated Terms. 

3.5. The Company encourages the Client to review this page regularly for any alterations to the Terms.

3.6. If the Client does not concur with the Terms or any subsequent updates or modifications, the Client must discontinue access to and use of the Company's services.

4. Privacy Policy

4.1. The Company shall take all necessary measures to protect and secure the Client’s information.

4.2. The Client independently takes the necessary measures to prevent third-party use of the Client’s devices and protect the Client's data from unauthorized access by third parties.

4.3. The Company’s Privacy Policy describes how the Company handles the Client’s information provided to the Company. The Client acknowledges and agrees that through the use of the Company’s services, the Client consents to the collection of the information and use (as outlined in the Company’s Privacy Policy) of this information.

5. Client’s Rights and Obligations

5.1. The Client is entitled to:

5.1.1. Autonomously gather information from public sources regarding Events, the associated costs, and other data concerning Event attendance.

5.1.2. Receive information concerning the regulations governing attendance at Events, available categories, and other Event-related details within the scope of the Company's authority. This information can be acquired through the Website, by making a phone call to the Company or by utilizing other methods specified on the Website.

5.1.3. Independently select the payment method for the Order from the options outlined on the Website, acknowledging and agreeing to the obligation of familiarising with the payment rules in advance.

5.1.4. Submit the Application through the application form on the Website expressing the desire but not requirement for the Company to offer the unavailable Tickets for any Events for sale.

5.1.5. Suggest to the Company the possibility of offering for resale on the Website a ticket purchased by the Client through another service and discuss the resale process and conditions individually via email. For that, it is necessary to contact the Company through the application form on the 'Sell Tickets' page on the Website or via email at info@ticketsfootball.club.

5.2. The Client is obliged to:

5.2.1. Familiarise yourself with all the provisions of these Terms and other obligatory terms specified on the Website, and accept them when placing the Order.

5.2.2. Independently monitor changes in the rules of placing the Order on the Website.

5.2.3. Strictly follow the provisions of these Terms and all other terms posted on the Website.

5.2.4. Pay the price of the Order in full before receiving the Ticket.

5.2.5. Get acquainted with the restrictions of the Event regarding the admission of minor children to it. The Client is fully responsible for such persons and agrees that a minor child may be refused to attend the Event in case of violation of the provisions of the Terms.

5.2.6. When placing the Order, thoroughly check all the information in the Order that is essential to the Event. The Client acknowledges that they have no claims against the Company and its employees for an incorrectly placed Order since they did not ensure its correctness.

5.2.7. When placing the Order, fully acknowledge and agree that the Ticket delivery period is not in any way dependent on the Company but entirely reliant on the Broker or the Organizer.

5.2.8. Provide an identity document when entering the Event.

5.2.9. When placing the Order for the Event with personalized Tickets, the Client must provide information about each visitor: first name, last name, identity document number and other required information if necessary. If the Client places the Order for another person, the Order must be placed by providing data of such person. If the Client fails to provide the required information about visitors, the Company reserves the right to cancel the Order and charge 50% of the Order amount to cover the Company's expenses for the Ticket processing services.

6. Company’s Rights and Obligations

6.1. The Company is entitled to:

6.1.1. Refuse to conclude the agreement with the Client in the absence of the Client's full and unconditional consent to the provisions of these Terms.

6.1.2. Require the Client to adhere to the provisions of these Terms and all other terms posted on the Website.

6.1.3. Perform planned and unplanned modifications, replacements, and reinstallations of the software on the Website, suspend the operation of such software in the case of malfunctions, errors, and failures, as well as for preventive maintenance and to prevent unauthorized access to the Website.

6.1.4. Set and change prices for the Tickets and the Company’s services, as well as establish prices for the Tickets that differ from the nominal price.

6.1.5. Demand proper compliance from the Client with the obligations to pay for the Order and refuse to issue the Order in case of violating this condition.

6.1.6. Cancel the Order made by the Client if the payment is not made, if the Client provides false information, or violates other provisions of these Terms.

6.1.7. Unilaterally replace the Tickets purchased by the Client with Tickets of a better or similar category without additional payment from the Client or the Company. The Broker also has the right to make such Ticket replacement unilaterally without any additional payment from the Client or the Broker.

6.1.8. Unilaterally replace the Tickets purchased by the Client with Tickets of a lower category and refund the price difference to the Client. The Broker also has the right to make such Ticket replacement unilaterally with a refund of the price difference to the Client.

6.2. The Company is obliged to:

6.2.1. Furnish the Client with comprehensive and adequate information regarding the Event. The Client acknowledges and agrees that the information available on the Website is deemed comprehensive and adequate.

6.2.2. Depending on the moment of receipt of the Ticket by the Broker or the Organizer, if no other delivery period has been agreed upon by the Client and the Organizer or the Broker, deliver the Ticket to the Client after the Client pays the full cost for the Order:

6.2.2.1. During the period from a few minutes after placing the Order up to 48 hours before the start of the Event, if the Order was paid for at least 96 hours before the start of the Event;

6.2.2.2. During the period from a few minutes after placing the Order up to 8 hours before the start of the Event, if the Order was paid during the period between 96 hours and 48 hours before the start of the Event;

6.2.2.3. During the period from a few minutes after placing the Order up to 2 hours before the start of the Event, if the Order was paid after 48 hours before the start of the Event;

6.2.2.4. During a reasonable period, including a period after the moment of the start of the Event, if the Order was paid after 2 hours before the start of the Event.

7. Payment

7.1. Information about payment methods is available on the Website.

7.2. The Order remains non-transferrable to the Client until the Order is fully paid.

7.3. The prices are published on the Website and are calculated in the chosen currency. The Client is required to make payments on the Website using the chosen currency.

7.4. The Client acknowledges and agrees that the Cancellation will be applied in the case of non-payment or incomplete payment of the Order.

7.5. The Client is not obligated to use a bank card issued in the Client’s name or possess duly certified documents confirming the right to use a bank card issued in the name of another person. However, the Company has the right to request the Client to provide, but not limited to, original documents, photos, and videos certifying the Client's identity when making a payment by bank card.

8. Refund

8.1. The Company processes a refund for the Ticket paid by the Client solely if the Ticket was purchased from the Broker or the Organizer in the case of the Event cancellation or significant postponement.

8.2. If the Ticket was purchased by the Company in the name and on behalf of the Client, the Company does not process any refunds because the Company is not a party to the agreement between the Client and the Organizer. The type of the Ticket purchased by the Client is indicated on the Website when placing the Order.

8.3. The Company processes refunds unless this is contradicted by the provisions on Limitation of Liability specified in paragraph 12 of these Terms, including, but not limited to, subparagraph 12.11 on force majeure circumstances.

8.4. If the Event gets cancelled or significantly postponed, the Company has the right to propose to the Client to reissue the Ticket for another date or another Event.

8.5. The Company has the right to propose to the Client to negotiate alternative methods for utilizing the Client’s refundable funds in the case of the Event cancellation or significant postponement.

8.6. In all other cases, the Company only processes refunds for the Ticket paid by the Client only if the Client has purchased such additional service when purchasing the Ticket.

8.7. The Client acknowledges and agrees that the official information regarding the Event cancellation or postponement is directed by the Broker or the Organizer to the Company and forwarded to the Client's provided contact details or posted on the Website.

8.8. The Client acknowledges and agrees that Ticket delivery charges, processing fees and any additional charges related to the Client's bank card are non-refundable.

8.9. To initiate the process of refund, the Client must provide the Company via email info@ticketsfootball.club the following information:

8.9.1. Written refund application in any format.

8.9.2. Сopy of passport.

8.9.3. Сopy of the Ticket.

8.10. The Company processes the refund, excluding 10% of the Order amount for expenses for the Ticket processing services, by sending the funds to the Client's settlement account used for payment within 14 days from the date of the refund application submission.

8.11. The Client acknowledges and agrees that the process, cases for refund, and details about initiating such a refund are completely clear and comprehensible to the Client.

9. Event Age Restrictions

9.1. In accordance with the legislative requirements, all Events undergo classification by the Organizer, adhering to established age restrictions.

9.2. Each Event is classified and categorized into one of the following groups: "0+", "6+", "12+", "16+" and "18+".

9.3. To place the Order and attend the Event, the Client must adhere to the age restrictions outlined in these Terms. Compliance with these age restrictions is mandatory for placing the Order and attending, participating in, listening to, or viewing the Event.

9.4. By placing the Order, the Client acknowledges and agrees that, in compliance with the legislation, a particular Event might be categorized as one that might be restricted or prohibited for specific groups of individuals regarding their passage, presence, listening, or viewing.

9.5. The Client acknowledges and agrees that they and the individuals for whom the Order was placed and those accompanying the Client may be denied the ability to place the Order or access, attend, listen to, or view the Event if the Client violates the age restrictions.

9.6. The Client bears full responsibility for their actions or inactions. The Company cannot be held responsible for the Client's breach of the age restrictions. The Company cannot be held liable or obligated to compensate for any losses incurred due to the Client's violation of these age restrictions.

10. Ticket

10.1. The Ticket can be purchased by the Client as the Order or as the Pre-order in case the selected Ticket is currently not available. The status of the purchase, whether the Order or the Pre-order, is indicated on the Website when the Client purchases the Ticket. All provisions, rights and obligations outlined in these Terms regarding the status of the Order fully apply to the status of the Pre-order.

10.2. The Website, being a ticket marketplace, provides the opportunity to purchase Tickets from Brokers and Organizers and to order the Company to purchase Tickets in the name and on behalf of the Client. The type of the Ticket purchased by the Client is indicated on the Website when placing the Order.

10.3. The purchase of the Ticket is limited to individuals unless otherwise specified by the Company.

10.4. To enter the Event, the Ticket in printed or electronic form, including in the mobile app, is considered equivalent and provided to the Client.

10.5. If the Ticket is delivered through the mobile app, the Client is obligated to install this mobile app. The Company bears no responsibility for the Client's failure to comply with this requirement.

10.6. When obtaining the Ticket, the Client must thoroughly review all Event-related information on the Ticket linked to the Event and verify the accuracy of personal data provided to the Company. The Client acknowledges and agrees that they waive any claims against the Company concerning the non-fulfilment of this obligation.

10.7. The Ticket can only be issued to the Client once it is entirely paid. The Client is considered to have fulfilled their payment obligations correctly once the full amount is received in the Company's account.

10.8. The Company protects the Client from fake Tickets. In case the Client cannot attend the Event due to the Ticket being fake, it is necessary to obtain written confirmation from the Organizer regarding the refusal of entry due to the Ticket's falseness and contact the Company at the email address info@ticketsfootball.club or by utilizing other methods specified on the Website, including the application form. The Company will offer the Client a refund or alternative compensation methods for such Ticket.

10.9. If the Client independently prints the Ticket received from the Company, it is the Client's responsibility to ensure the proper printing of the Ticket. In case of non-compliance or incorrect fulfilment of this obligation, the Client bears full responsibility for the quality of the printed Ticket, including any denial of entry to the Event by the Organizer. The Company holds no responsibility for any resulting losses incurred by the Client due to the breach of these provisions.

10.10. The Client acknowledges and agrees that the Company’s services are deemed adequately and entirely provided by the Company at the moment the Ticket is sent to the Client.

10.11. If the Client has yet to receive the Ticket, please contact the Company at the following address: info@ticketsfootball.club or use any communication channel on the Website.

11. Gift Certificate

11.1. The nominal value of the Gift Certificate can solely be applied towards purchasing Tickets in its entirety. The combined total from multiple Gift Certificates can also be utilized to purchase Tickets.

11.2. The remaining balance will not be refunded if the Ticket cost falls below the Gift Certificate's nominal value.

11.3. If the Ticket cost exceeds the Gift Certificate's nominal value, the Client is responsible for paying this difference.

11.4. The Gift Certificate is not considered a security or a commodity and cannot be refunded or swapped for funds or another Gift Certificate of a different denomination.

11.5. The expiration date of the Gift Certificate is specified on this Gift Certificate. Once this validity period lapses, the Gift Certificate becomes invalid and cannot be used to purchase Tickets. The remaining balance is not refunded upon expiration.

11.6. The Gift Certificate is not reinstated in cases of loss or damage preventing the establishment of its details and authenticity, nor are duplicates of the Gift Certificate provided.

11.7. The Gift Certificate, being a bearer document, can be transferred to another person only if they agree with these Terms at the moment of such transfer.

12. Limitation of Liability

12.1. The Client bears all potential risks linked to their actions, including the possibility of errors and inaccuracies in the data they provide when placing the Order.

12.2. The Company does not bear any obligations, including but not limited to the refund obligations, if the Ticket is purchased in the name and on behalf of the Client because the Company is not a party to the agreement between the Client and the Organizer. The type of the Ticket purchased by the Client is indicated on the Website when placing the Order.

12.3. If the Client cannot attend the Event due to reasons beyond the control of the Company, the Company bears no responsibility.

12.4. The Company does not process any refunds and is not responsible for failing to comply with the internal rules and regulations the Organizer sets regarding attendance at the Event.

12.5. The Company does not process any refunds or bear any obligations regarding any associated expenses of the Client in case of cancellation or significant postponement of the Event. Such expenses include, but are not limited to, accommodation and transportation costs.

12.6. The Company holds no responsibility for any losses or moral damages experienced by the Client due to a misinterpretation or misunderstanding of information regarding Order payment or the Event attendance.

12.7. The Client acknowledges and agrees that, under any circumstances, the Company, its employees, managers, officers, or any associated parties, sponsors, intermediaries, representatives, partners, or individuals acting on behalf of the Company will not be held accountable for any direct or indirect damages arising from receiving services provided by the Company. It includes, but is not limited to, unauthorized access to the Client's personal data and any resulting loss of profits, provided it occurs without fault on the part of the Company or the persons specified in this statement.

12.8. The Company publishes information about Events on the Website and categorizes the Order solely based on the information provided by the Brokers or the Organizer. If the information provided by the Broker or the Organizer proves unreliable, the Company bears no responsibility to the Client.

12.9. The Company bears no responsibility for any disparity between the Organizer's services and the Client's expectations. Any guidance or recommendations offered to the Client, including those from third parties, should not be considered guarantees and do not impose obligations on the Company.

12.10. The Client acknowledges and agrees that the Company is not liable for the Event's quality or other consumer-related aspects, as the Company is not organizing the Event.

12.11. The Company is absolved from liability for the non-fulfilment or improper fulfilment of its obligations under these Terms in force majeure circumstances. These are objective situations beyond the control of the Company that arise after the conclusion of the provisions of these Terms. Force majeure includes, but is not limited to, among other things, events like strikes, floods, earthquakes, hurricanes, other natural disasters, military actions (local and international), illnesses or health issues affecting participating artists, unnatural disasters, and actions taken by state authorities or local governing bodies. The Client acknowledges and agrees that force majeure circumstances include, but are not limited to, the non-provision or delay of the Ticket delivery by the Broker or the Organizer within the period outlined in these Terms.

13. Applicable Law and Dispute Resolution

13.1. These Terms will be governed by the laws of the United Arab Emirates, irrespective of the Client’s location. By agreeing to these Terms, the Client consents that the laws of the United Arab Emirates will oversee these Terms and any disputes that arise between the Client and the Company, disregarding any conflicts of laws and principles within the United Arab Emirates.

13.2. If any provisions within these Terms contradict applicable law, those particular provisions will be overridden or modified only to the extent required to resolve the inconsistency.

13.3. If disputes arise between the Client and the Company regarding matters concerning these Terms, the Client and the Company commit to seeking resolution through negotiation. It is mandatory to engage in a complaint dispute resolution procedure.

13.4. The Company accepts and reviews complaints submitted in writing and following the prescribed methods outlined in these Terms and in accordance with the applicable law.

13.5. The Client acknowledges and agrees that any claim related to or arising from matters concerning the Company must be filed within 14 days from when the claim arises. Failure to comply with this requirement will result in the permanent dismissal of the Client’s claim.

13.6. The period for responding to a claim is 30 days. The claim is sent to the email address info@ticketsfootball.club.

13.7. The Company and the Client mutually consent to the exclusive jurisdiction of the courts situated in the United Arab Emirates for resolving any disputes arising from the utilization of the services or any violations of these Terms.

13.8. The Client waives any objections to insufficient personal jurisdiction, place of residence, improper venue, or forum non conveniens concerning any such legal action.

14. Intellectual Property

14.1. The Company upholds the rights of others regarding intellectual property. The Company's policy involves addressing any claims asserting that content on the Website violates copyright or other forms of intellectual property. Suppose the Client or the Website’s visitor is a copyright owner and suspects that their copyrighted work has been duplicated in a manner that constitutes copyright infringement on the Website. In that case, the Client or the Website’s visitor can submit a notice via email at info@ticketsfootball.club, including a detailed description of the alleged infringement.

15. Contacts

15.1. If the Client or Website’s visitor has inquiries regarding these Terms, rights and responsibilities arising from these Terms, utilization of the Company's services, or wants to share ideas, recommendations, and proposals, please contact the Company via email at info@ticketsfootball.club or use the application form on the Website.

15.2. If the Broker or the Organizer wishes to discuss collaboration or partnership issues with the Company, please contact the Company via email at info@ticketsfootball.club or use the application form on the Website.